Boss Jia is a bit angry.
Their LeTV TV is a typical online brand.
As for the after-sales service center?
Not at all!
You can only find outsourcing.
However, without professional training, the quality and efficiency of outsourcing will be difficult to describe.
Wang Yi had experienced this in his previous life.
Companies such as Haier and Hisense have their own after-sales services.
For example, Haier's subsidiary RiRishun and Hisense's subsidiary Saiwei are responsible for their own after-sales services and undertaking outsourcing services from friends.
This kind of subsidiary is directly under the after-sales service, has strict supervision, and the service is quite good. Whether it is paid maintenance or free maintenance, we can find the problem and fix it for you in two hours.
However, the after-sales service of some electrical appliance brands is outsourced, so it is difficult to supervise it. The service is purely for making money, no matter how expensive it is, how can it be obtained.
If it can be replaced, it will never be repaired. If it can be replaced with large parts, it will never be replaced with small parts.
We don’t ask for perfect service, we just ask for a big harvest.
In the previous life, Wang Yijia's smart range hood had been used for three years, and the baffle could not be opened normally. This is a common problem, and there are a lot of them found online.
Wang Yi called after-sales service and came to repair the product.
After the sale, I took a look and found that the machine was not dismantled. I just said, "Brother, your push rod motor is broken. You need to replace the push rod motor!"
Wang Yi asked: "How much does a push rod motor cost?"
"You are out of warranty. The push rod motor costs 240 yuan. It has to be ordered by the manufacturer. It will arrive in three or four days and be repaired within a week."
"What about the maintenance fees?"
"The maintenance fee is 200, the total is 440!"
Wang Yi is all numb. A new range hood only costs a few hundred yuan, and repairing a three-year-old range hood costs 440, which is not cost-effective at all.
After all, after repairing this place, maybe not long after, other places will break again!
Wang Yi gave up decisively, thinking it was over?
The master smiled slightly: "It's really not worth repairing anymore, why not buy a new one. Brother, the door-to-door fee is 50!"
Nothing was repaired. I walked in and took a look. It took less than five minutes and it was only 50 yuan.
Wang Yi was too lazy to say anything more. He could only be thankful that he lived in the urban area. If he were in the suburbs, the door-to-door fee would have been more than 100.
Wang Yi even wanted to ask the other party if he wanted someone. He didn't need to repair, and he made a lot of money just from the door-to-door fee.
The problem is that this kind of outsourced after-sales service is all nearby, and there is not much commuting cost. It is purely for harvesting.
Later, Wang Yi planned to sell the old range hood and buy a new one.
When I asked, they told me that the old range hood was worthless and they would recycle it for you free of charge.
The last range hood that cost more than RMB 1,000 was used for three years, so I received a trade-in subsidy of 50 yuan.
The new installation master was from Hisense. When he heard about this, he laughed and said:
"They are just irresponsible and too lazy to repair it for you. The cost of replacing the push rod motor is high and not worth it. But you can disconnect the push rod motor wire and don't use the push rod motor. At most, the baffle cannot be closed and it will not affect normal use. If
I'll do it for you for 50 yuan!"
When Wang Yi heard this, he thought this was a good idea. After all, many range hoods had no baffles at all...
But unfortunately, the old range hood has been taken away by the trade-in company...
Of course the outsourced after-sales service wouldn't say that. They just want to earn 440, or just earn 50 as door-to-door fee and then leave.
There is absolutely no need to disassemble and repair the range hood for you...
Since then, Wang Yi has understood that big appliances are still reliable and reliable.
As for emerging brands, treat them as disposable items. If they break, just replace them. Don’t expect any after-sales service, they don’t exist.
As for subsequent purchases, I will only buy small products of the brand, and it is difficult to consider large items.
It is precisely for this reason that Xingyi Technology’s positioning is to build a brand, provide after-sales service, and provide logistics!
What Wang Yi wants to do is long-term mid-to-high-end business, not low-end gadgets without after-sales service.
Only with reliable quality and excellent after-sales service can we be high-end and sell at a premium.
As for online brands, they only have low prices and nothing else.
After all, if you can't even do good after-sales service, still wanting to be high-end is nothing more than a fool's errand.
Wang Yi continued: "Xingyi Technology is not an online brand. Our after-sales service is the most professional and reliable."
"Even Xingyi stores in rural areas have after-sales service centers!"
"That's right, Xingyi stores in villages and towns all have maintenance personnel."
"Not only do we repair Xingyi TVs, Xingyi tablets, Xingyi mobile phones, and Xingyi Smart Home products, we can also repair other brands of mobile phones, TVs, and home appliances. We only provide the best service to the people."
Of course, this is a scene.
After all, if you only repair your own products, you may not be able to afford a maintenance staff.
And if we set up comprehensive maintenance outlets in towns and cities, and repair everything, not only will we not lose money, but we will be able to generate substantial income!
In fact, most maintenance masters in villages and towns are like this, they are all-round talents.
The most complex smartphones can be repaired, but tablets and TVs are even less stressful.
Other home appliances are even simpler.
After all, most repairs these days are not repairs, but replacements!
Computer inspection, if there is any problem, replace it directly.
The township maintenance engineers recruited by Xingyi store are all senior maintenance personnel from the local or county towns, and then undergo professional training, supervision and assessment.
Five insurances and one housing fund + basic salary + performance, better remuneration, many maintenance technicians are willing to join.
With the third-party maintenance business, engineers and Xingyi Technology can earn more by undertaking the maintenance business of the entire township or even several nearby townships.
Wang Yi continued:
"Xingyi Technology is the only big brand that has opened after-sales service centers and specialty stores in villages and towns!"
"Other brands, whether domestic or international, do not have after-sales service centers in villages and towns. But we have Xingyi mobile phones, Xingyi TVs, and Xingyi tablets! You can buy with confidence!"
"Providing users with the most outstanding products and the highest quality services has always been our purpose at Xingyi Technology."
After hearing this, netizens were excited:
"Bring after-sales services to villages and towns, Wang Dong is mighty."
"At first I was worried that there was a problem and it couldn't be repaired. But now it's fine. We have after-sales service in our township."
"Our town is small and we don't have one, but the next town five kilometers away does. It's very close."
"I will buy Xingyi TV from now on. There is a physical store and after-sales service in the town, so I feel more at ease!"
For a time, many swaying users were completely reassured and placed orders one after another.
For large items such as TVs, users do not trust online shopping. After all, if something goes wrong, there will be problems with after-sales service.
One of the reasons why the initial promotion of LeTV TV did not go smoothly in the previous life was that people did not trust the online brand.
There is only one outsourcing outlet per city, and some cities even have no outsourcing outlets.
Although there is a nationwide warranty, if something goes wrong, there is no solution.
The mobile phone is small and can be sent for repair. How about repairing the TV?
Send it?
Shipping costs are a problem, and broken screens are also a problem.
But Xingyi TV is different. Specialty stores are opened in villages and towns, and after-sales service centers are opened in villages and towns!
Xingyi flagship stores in urban areas and Xingyi specialty stores in rural areas are all integrated models with stores in the front and after-sales service centers in the back.
Even if there are no stores in small towns, there are them in the county and large towns nearby!
Over the past year or so, Xingyi Technology has basically completed the preliminary layout of villages and towns.
But Boss Jia’s face was ashen:
"Wang Yi, this guy, specifically emphasizes physical stores and after-sales service. This is the future of our LeTV!"
“Our LeTV TV is an online brand and we don’t even have it in physical stores, let alone after-sales service!”
"It's better now. Once Wang Yi said it, no one would dare to buy it."
The vice president was also very helpless: "This is difficult to handle. Even if our L60 sells for 8,999 and the Xingyi X60 sells for 12,999, spending an extra 4,000, users will still buy Xingyi TV. Because we are an online brand, we have no physical stores, no after-sales service, and no
Guarantee, it is still a small brand. Xingyi Technology is a big brand, with physical stores everywhere and outlets in every town, so users are more assured.”
The marketing director also became melancholy: "Yes, this is troublesome. TV, after-sales service, and brand are so important that it is useless for us to engage in price wars."
Boss Jia was even more panicked: "Wang Yi's casual words can cut off our future. Why do you feel that Wang Yi is like a god and a little invincible?"
Everyone was silent collectively, not knowing what to say, but they all felt that it was indeed the case.
Every time, Xingyi Technology is one step ahead of them!
Any arrangement can make their road ahead even more bumpy.
Wang Yi continued:
"Xingyi TV X40, X50 Kunpeng Edition, Xingyi TV X55, and Xingyi TV X60 have all been launched on Xingyi Technology, Meiyou Technology, and major online and offline platforms. Welcome to buy."
"Even in villages and towns, you can place an order online, and the nearby warehouse will deliver it, install it at your door, and provide after-sales service!"
"In addition, we also launched a 1080P smart camera that is connected to Xingyi Smart Home."
"Supports mobile monitoring, dialogue, abnormal reminder and other functions, supports AI face recognition, night vision and wide-angle shooting."
"Whether it is used for home monitoring and security or live broadcast, it is not a problem."
"It also supports Xingyi Smart Home, supports cloud storage functions, and can be viewed and controlled remotely using the mobile APP."
"It can also be linked with Xingyi TV, so that Xingyi X40, X50, and X55 without cameras can play cross-screen PK and cross-screen games with friends just like Xingyi X60!"
“The price is only 699!”
Hearing this, X40, X50, and X55 users are all excited:
"This is good. I was originally worried that there was no built-in camera and I couldn't compete with friends on the same screen. Now I can solve it with the Xingyi camera."
"You still need to install surveillance cameras at home. Safety comes first, so I just got one."
"Xingyi Smart Home is such a good idea. There are more and more good products at affordable prices, which is a pleasant surprise."
"The surveillance at my second uncle's house cost thousands of dollars in wiring and drilling. Xingyi Technology 699 solved it directly!"
"The products released today are all good, and I have already placed an order."
For a time, the media and fans at the scene were very excited.
But the game developers in the front row were still aloof, whispering:
"Xingyi Technology's Spring Festival press conference was well organized and the products are also very good, but it is not that simple for us to adapt to the XOS system."
"Yes, an extra third of the cost is no small matter."
"Director Wang actually wants to build a brand new system. He is so young and energetic. How can it be so easy?"
"That's right, our games are not even compatible with WP8, let alone XOS. Wang Yi doesn't think they are better than Microsoft, right?"
"I'm afraid XOS won't be able to support it for long, and it will become extinct like Samsung's TV system."
"That makes sense."
Everyone nodded one after another, thinking in their minds.
If it doesn't fit first, wait and see.
What if I invested money and made the adaptation, but it turned out that just after the adaptation, I hadn’t started making money yet, and the XOS system was out of date, wouldn’t that be funny?
All the money invested was wasted.
On the stage, Wang Yi spoke calmly:
"The press conference has ended here."
"Xingyi TV X40 and X50 have been on the market for half a year, and global sales have exceeded 50 million. Thank you for your support!"
"I wish you all a Happy New Year in advance, thank you."
At this point, the press conference came to an end, but everyone was shocked, and the barrage in the live broadcast room was even more lively:
"In half a year, Xingyi TV sales exceeded 50 million? Are you kidding me?"
"It's fake, right? It's unbelievable."
"It shouldn't be fake. I just checked and the sales of Xingyi TV on various platforms are very high."
"It's definitely true. There are friends around me who have bought Xingyi TV. Xingyi TV is so powerful!"
"There is no way. Compared with other brands of TVs, Xingyi TV is equivalent to the impact of the iPhone generation on Nokia. It is a dimensionality reduction blow!"
"Come on, I will no longer be superstitious about Samsung and Sony. I will place an order for Xingyi TV X60!"
"I also placed an order for Xingyi TV X55."
"I have a limited budget, so an X50 will do."
"There is only Xingyi TV store in our town, and the after-sales service is convenient. I placed an order for an X40."
"You haven't placed an order yet? My Xingyi TV X60 has been delivered and can be installed in the afternoon!"
"Damn, so fast?"
For a time, users who were still hesitating began to place orders one after another.
With over 50 million units sold in half a year, it is the best GG.
In addition, Xingyi TV's specialty stores and after-sales service are opened in towns and villages, so there is no need to worry about anything.
Equally shocked, those game developers who were originally aloof and aloof now looked confused:
"Sold 50 million in half a year! My Cao, it's so fierce!"
"Doesn't that mean that the number of XOS TV system users will soon exceed 50 million?"
"That's right, Xingyi TV will be able to exceed 50 million with a wave of automatic upgrades!"
"Then if we don't adapt to the XOS system, we will directly lose 50 million users!"
"If you lose it, you lose it! It's only 50 million users, and it's not worth adapting our games to XOS!"
"And not all of the 50 million users play games. Based on a one-tenth ratio, the maximum of 5 million game users is not worth mentioning." Shou Hongyu, CEO of Chuangmeng Technology, sneered.
"Mr. Shou is right, we can't adapt to the XOS system just for five million users. This is nonsense!"
Shou Hongyu waved his hand: "The press conference is over, let's all go. No matter what Wang Yi says, we are not suitable."
"No matter how he tries to keep us and invites us to dinner, we are not suitable!"
"Mr. Shou, you are overthinking. Director Wang left immediately. Xingyi Technology has no intention of leaving us to eat. It seems that he has no intention of even entertaining us."
"Humph, this is better, it saves me the trouble. Let's go, let's go."
With that said, everyone walked away one after another.
At this time, someone suddenly spoke:
"Mr. Shou, the way you calculated it just now is wrong! Fifty million sales, not fifty million users, but fifty million families!"
"In a family of three, even if the wife doesn't play games, does the husband play? Even if the wife and husband don't play, the children will always play, right?"
"This..." Shou Hongyu frowned.
The people around him were also silent, and they couldn't help but stop walking away.
The disdain on his face completely disappeared.
Instead, it was dignified!
Yes, in a family with several people, as long as one person plays games, that is enough, and you can have spending power!
As for a family that doesn't all play games, that's unrealistic.
Regardless of whether they are men, women, old or young, they all have their favorite games.
Even if he is retired, he still fights landlords online every day!
Once the husband plays "Star Hunters" on Xingyi TV, will the wife stop playing "Ring Fit Adventure"? Will the children stop playing "Subway Surfers"?
In this way, behind these 50 million families are not 5 million game users at all, but 50 million or even hundreds of millions of game users!
Five million game users and hundreds of millions of game users are completely different concepts!
"More importantly, Xingyi TV X40 and X50 sold 50 million units in the first half of last year. They have been fully upgraded this year and their performance has been improved by 100%. It won't be a problem to sell another 50 million units, right?"
"There are also more powerful X55,
The boss of "Fantasy Westward Journey" nodded: "This is very possible. The annual sales volume of domestic LCD TVs is almost 140 million units. The emergence of Xingyi smart TVs will also bring about a terrifying wave of replacements. This year, domestic
It is possible for total TV sales to reach 200 million units! Xingyi TV is so strong that selling 100 million units will not be a problem."
"Furthermore, Xingyi TV is on sale globally. I heard that they have started construction of the Xingyi TV factory in Mexico. It will radiate to the United States and the Maple Leaf Country to the north. It will radiate to South America to the south."
"The Xingyi TV factory in the hinterland of Europe is also under construction, which will directly radiate to the entire Europe, and even to the big players in the Middle East!"
"So, the international sales of Xingyi TV are also terrifying."
"Then this year's global shipments of Xingyi TV are estimated to reach 150 million, plus last year's 50 million, it will reach 200 million!"
"In other words, by the end of the year, the number of XOS users will reach 200 million!"
"No, it's more than 200 million, it's 200 million families, maybe 400 million global game users."
"Damn it, the XOS TV system has just become bigger. If we don't adapt, we will be wrong!"
"Well, you guys get together first, I kind of left beforehand."
Shou Hongyu's face looked uncertain for a while, and he decisively stepped away.
"Hahaha, this guy made a mistake in judgment and can't wait any longer?"
Behind him, other game company CEOs all had smiles on their faces:
"It deserves the big wave. I thought XOS had few users and was not worth mentioning, but it turned out to be a giant."
"That's right, Shou Hongyu is smart for a lifetime, but confused for a while."
"Ignore him, we have to re-discuss the countermeasures, and we can't stick to the previous ones."
"Yes, if there are five million users, or even 30 million users, we don't have to care."
"But now there are 200 million households and 400 million users around the world, so we have to care."
"Furthermore, the XOS TV system has just been launched, and there is currently a shortage of games. Except for Xingyi Technology's own games, other games are not suitable for it. This is our opportunity."
"Yes, the further we enter the development stage, the bigger the market will be. Our "Fantasy Westward Journey" is ready to adapt to the XOS system immediately."
"Our "Zhengtu" mobile game version is also ready to adapt immediately."
"You are all adapted, and so are we."
"Adapt it! Go to Director Wang. Before, we were responsible for it and it was not suitable for the XOS system. Now the situation has changed and we have to take the initiative to adapt."
"There is no way, who would have thought that Xingyi TV is so awesome and its sales are so terrible?"
"Users are king! If the number of XOS users reaches hundreds of millions, I would be willing to develop games specifically for large-screen TVs."
"Video games are exciting to play. I miss playing Nintendo with a controller when I was a kid."
"Haha, who says it's not the case? Playing games on a mobile phone is convenient at best, but it's really not as good as a TV."
With that said, the group of people walked into Xingyi Technology Park to find Wang Yi.
"That Shou Hongyu guy is Meng Lang. By then, we will all be able to adapt to it. Only the "Temple Run" they represent can't be adapted. That will be fun."
"Hahaha, whoever says it's not, just let him say it."
Just as they were talking, the smiles on several people's faces became stiff.
I saw Shou Hongyu in front of me who was supposed to leave, but now he was standing next to Wang Yi with a smile on his face and said with a smile:
"Director Wang, other game developer CEOs are short-sighted and cannot see the bright future of XOS, but I can. You can rest assured that the "Temple Run" we represent will be the first to adapt to the XOS TV system!"
"I will fly to the United States tomorrow, no, tonight, and personally talk to Imangi Studios about the adaptation!"
"Temple Run" was developed by Imangi Studios of the United States, and Shou Hongyu's Dreamland Technology is responsible for domestic operations.
So adapt XOangi Studios talk.
Wang Yi smiled faintly: "That's all there is to do."
"Director Wang, you are serious, XOS is a great platform, and it is an honor to be able to adapt to XOangi Studios."
Hearing this, before Wang Yi said anything, the other developer CEOs behind him couldn't stand it any longer, and they all yelled:
"Shou Hongyu, you are so shameless. You are really doing one thing behind your back and another in front of you!"
"That's right, who said just now that XOS is not suitable even to death? Who said you should just leave? Don't want to stay any longer?"
"In the end, you turned around and came to see Director Wang. You were the first to adapt!"
"It's really... ugh!"
The corners of Shou Hongyu's mouth twitched: "..."
I could only say awkwardly: "Why are you all here?"
"Why don't we come? We didn't say it wasn't suitable for the XOS system."
"That's right, we didn't say we were leaving directly."
Shou Hongyu's face turned pale: "..."
Then he looked at Wang Yi: "Dr. Wang, please listen to my explanation, I..."
Wang Yi waved his hand, not bothering to care about this.
This kind of person typically follows the crowd and is just an agent.
As long as "Temple Run" can be adapted to the XOS system, Wang Yi is too lazy to argue with him and drop the price.
Of course, it doesn’t matter if you can’t adapt, there is also our own “Subway Surfers”.
Wang Yi looked at everyone: "What are you..."
"Director Wang, our "Fantasy Westward Journey" will adapt to the XOS system as soon as possible."
"Our "Zhengtu" mobile game will also be adapted as soon as possible!"
"..."
"Welcome everyone to join the XOS system platform. Come on, let's go have a meal first and talk about this in detail." Wang Yixiao said.
He understands these game developers very well.
The XOS system has no users and no future. Wang Yi begged them to adapt, but it was useless.
The XOS system has users and a bright future. No need for Wang Yi to say anything, they will take the initiative to adapt on their own!
Chapter completed!