After hanging up the phone, Zeng Kun talked about the incident with his wife Xia Huilan.
Xia Huilan used to be the accountant of a state-owned company. Later, in order to take care of her daughter who was taking the college entrance examination, and because of her poor health, she had an operation, so she simply resigned and stayed at home.
Now that she has not worked for three or four years, Xia Huilan actually wants to go out and make money to share her husband's hard work.
But she can't do the jobs that are too tiring, and she can't do the jobs that are not tiring. After all, she is 50 years old, so it is difficult to find a suitable job.
Now her husband said that the company had a customer service position suitable for her, and Xia Huilan was eager to give it a try.
"Then let's go and try. Chen Zhu should be in the office too."
Zeng Kun picked up the black briefcase that had been with him for many years and had long been peeled off.
"Is the boss here too?"
Xia Huilan suddenly became a little nervous. She didn't know how many times she had heard her husband talk about Chen Zhu, and she understood that this was the real founder of retroactive technology.
"Wait a minute."
Xia Huilan suddenly returned to the bedroom.
"No need for makeup..."
Zeng Kun thought his wife wanted to dress up.
As a result, I saw her carrying a box of cakes from the bedroom, walking out and saying, "It's the first time we met. He has helped our family so much. It's hard to leave him empty-handed."
Zeng Kun was stunned for a moment, nodded and said, "You are still thoughtful."
Xia Huilan smiled and said nothing. In fact, she had reminded Zeng many times before not to argue with the boss, and occasionally she would give gifts to get closer to him, but Zeng Kun was too bad-tempered and tough to listen to these suggestions.
Otherwise, I would not be able to get any projects in school, and I would have to rely on my salary every month to support my family of three.
Of course, Xia Huilan never blamed her husband. This was his character. She liked his unconcerned nature and happily got married.
In fact, compared to many people, Xia Huilan feels that her family's life is not hard, but she is not as wealthy as her relatives and friends imagine.
The only thing that worries Xia Huilan is her daughter.
Zeng Yumin never suffered any hardships or suffered any blows when she was growing up. She thought she was beautiful, and she always thought her father was a powerful professor at CUHK, so she placed all her future on him.
In addition to this, she also has some common problems among college students.
She obviously has no ability, but she still feels that she is the pride of heaven. She does not bother to do simple things, and it is not her turn to do difficult things. She lives like a blank piece of paper without a core.
"Zeng Yumin, your dad and I are going out, you get up and have breakfast!"
Before Xia Huilan went out, she knocked hard on her daughter's bedroom door.
There was no movement at first, but after knocking for a while, a tired voice came: "I know, don't call me so early next time, it's annoying..."
"I guess I stayed up late playing on the computer and mobile phone last night."
Xia Huilan turned to her husband and said.
"It's Friday, I can understand after playing for a while."
Zeng Kun sighed inwardly and tried to find reasons to explain to his daughter.
"If you continue to spoil Zeng Yumin like this, she will be useless!"
Xia Huilan walked towards the subway, but she felt like there was a stone stuck in her heart, so she reasoned with her husband: "Let's not talk about Chen Zhu. You are two years younger than Zeng Yumin. He has already started a business and can afford to hire you."
Such an associate professor."
"Let's talk about the other three college students in your company."
Xia Huilan said angrily: "They are also girls, right? They are also juniors like Zeng Yumin. Why can people come up with good ideas and participate in entrepreneurship? Zeng Yumin only plays mobile phones and sleeps every day, and he doesn't know how to learn anything in school."
Something really useful!”
Now Zeng Kun didn't know how to defend his daughter. Fang Qing and the others were indeed able to endure hardships, even though many things on the "CUHK Learning Network" were re-improved by themselves.
But no matter when they contacted Fang Qing, they would always turn on the computer to work without any complaints.
After discussing their daughter's education and future issues all the way, the couple came to the 311 office in Science and Technology Valley.
Chen Zhu and Fang Qingning Lianlian were both here, and everyone greeted Xia Huilan politely.
It's just that this title is very particular. Fang Qing and the others can call them "Aunt Xia", but Chen Zhu can't, otherwise his prestige will be compromised.
However, this did not trouble Chen Zhu. He stood up and said with a smile: "Hello, Teacher Xia, I heard Professor Zeng mention you before."
Anyone within the system who doesn’t understand their job title is absolutely right to call them “director”:
If you don’t know how to address someone outside the system, you can respectfully address them as “teacher”, which is both polite and cultivated.
"Hello, Mr. Chen, hello everyone."
Xia Huilan handed over the gift box smoothly: "I don't know if everyone has had breakfast. This is a pastry from our hometown. It can also be used as a snack after breakfast."
Chen Zhu was quite surprised. He originally thought that Professor Zeng's lover was also not good at words, but he didn't expect that he was quite understanding of human nature.
"This is a good thing."
Chen Zhu believes that customer service is an art of communication. After all, finding a way to convince strangers to pay 399 yuan actually requires the blessing of social experience.
Chen Zhu suddenly had the idea of ​​a test, so he first arranged Xia Huilan in a seat, then handed the computer over and said:
"Teacher Xia is here by chance. I have something to discuss with Professor Zeng. There are two parents here who have paid for membership and now regret it and want a refund. Please handle it."
After saying that, Chen Zhu went into the small office inside and discussed with Professor Zeng the next stage of the company's tasks.
Half an hour after coming out, Xia Huilan seemed to have handled the two refund cases.
Chen Zhu calmly glanced at the customer service chat history and couldn't help but want to applaud and praise.
Xia Huilan agreed to the parents' request for a refund without hesitation.
However, she found a reason: "Refunds to public accounts are troublesome and require application at the bank. In order to reduce unnecessary procedures, parents are invited to come to the office to collect cash."
As a result, some parents may find it troublesome and be too lazy to come over for a refund.
Even if some parents do come over, seeing the office environment in Tech Valley and having face-to-face communication, they will most certainly give up the idea of ​​refunding the money.
This can be said to be a perfect solution, even more clever than Chen Zhu's original plan.
And judging from her typing speed, Xia Huilan is not the kind of middle-aged woman who has never been exposed to computers.
"I have a lover who is adaptable to changes. Logically speaking, I shouldn't be like this in school."
Chen Zhu couldn't help but feel a little confused, but this was a private matter, and Chen Zhu had no intention of intervening. However, with Xia Huilan's arrival, a new department could be established in the company.
Pre-job training department.
That is, customer service personnel receive training before taking up the job. The training content is to persuade consultants to become annual members, arrange for tutors to come to their homes, handle refunds, and resolve complaints and other issues.
And in response to these problems, we need to develop some skills, which can improve the efficiency and quality of new customer service.
But these are not urgent at this moment. In short, the appearance of Teacher Xia has solved the urgent problem of lack of manpower and lack of experience.
"Then you guys get busy first, I have to go home at noon."
Chen Zhu and Xia Huilan said a few polite words, and then said to Fang Qing and the others: "If you have any questions about communication, you can ask Teacher Xia more."
After Chen Zhu left the office, several people started working on customer service seriously. After all, Xia Huilan's social experience was greater than that of several female college students. She successfully placed four orders in one morning.
"Four orders?"
During lunch, Zeng Kun's eyes widened when he heard his wife's performance.
For four orders, the withdrawal amount would be almost 160 yuan. She had only been here two hours ago.
"What? Do you look down on our half of the sky?"
Xia Huilan felt that she had made 160 yuan immediately with just a few clicks of her fingers. It seemed that it was not difficult at all and she felt more motivated.
She rolled her eyes at her husband and said, "I'm still a little unfamiliar with it this morning. Just watch it. I'm going to place 10 orders this afternoon!"
"You can brag!"
Zeng Kun didn’t quite believe it. Even Chen Zhu didn’t make more than 10 orders a day. How could this woman who hadn’t worked for several years?
"Chen Zhu has too many issues to consider. It's impossible for him to calm down and work as customer service."
Xia Huilan saw the truth at a glance: "But I can do it, there is no burden at all..."
Before he could finish his words, his cell phone suddenly rang.
"Mom! What should I have for lunch?"
Zeng Yumin yelled on the phone.
"Look, here comes the burden."
Zeng Kun said to himself.
Xia Huilan replied to her daughter, "You go out to eat fast food by yourself!", then glanced at her husband and discussed, "I want to call Zeng Yumin to work part-time."
"Are you crazy? Our whole family is here to work. Do we really think this is our own company?"
Zeng Kun immediately refused.
"Zeng Yumin doesn't need any money, she works here for free."
Xia Huilan said: "I just want to temper her temperament, let her suffer a little, be hit a little, and let her understand that there are people outside the world, and there is a sky outside the world!"
······
Chapter completed!