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Chapter 189 Customer Service Ducky

Dean Shu Yuan knew Chen Zhu. There were only six classes and more than 200 students in Ling Yuan. Dean Shu could not possibly know all of them, but he still knew about the class presidents, league leaders and secretaries.
What's more, Shu Yuan is also the teacher of "Political Economics". Although this is a major class with only two classes per week, there are three classes in class at the same time.
However, I did well in answering questions occasionally, interacting in class, doing group assignments after class, and writing papers.
Of course, it can't keep up with Song Shiwei's quality, but it can be seen that it's not sloppy.
In Dean Shu's mind, Chen Zhu is the kind of college student who is relatively low-key and doesn't rush to express himself in class, nor does he pester the teacher to discuss empty topics after class.
Apart from his sunny and handsome appearance, there doesn't seem to be anything very attractive about him.
Unexpectedly, one day, he would be able to start a business and be published in the newspaper!
There are really no signs at all.
"Retrospective Technology."
Shu Yuan read it to himself, and his first reaction was also "Jian Jia" from the Book of Songs.
But nowadays, when young people name their companies, they all pay attention to a certain hidden meaning. If you don't know his starting point, you can't guess it at all.
Just the domain name of the website "CUHK Study Network", Shu Yuan himself is the chairman, and he could see the intention at a glance.
"Want to make a name for yourself with the school?"
Dean Shu smiled slightly. If this kind of tutoring and learning website has the prefix of a famous school, the effect will be twice the result with half the effort.
If Chen Zhu was not a student at CUHK, Shu Yuan would have already contacted the professors at the school's law school to discuss the infringement issue of this website;
But Chen Zhu went directly to CUHK after taking the college entrance examination. Compared with the students who passed the master's and doctoral examinations, Chen Zhu can be said to be a "middle generation" with good roots.
Moreover, he is from Lingyuan, which is equivalent to his direct descendant. Shu Yuan thought for a moment, put aside the issue of "infringement" for the time being, turned on the computer and logged into the "CUHK Learning Network".
Dean Shu doesn’t know the technology of building a website, he only cares about how the website is run.
"If I were a parent, how would I find a suitable tutor online?"
Shu Yuan thought to himself, moved the mouse to the search bar, and prepared to find a tutor who had passed CET-4.
First click the subject button and select "English".
Then click on the region and select "Guangzhou".
Finally, among the many conditions such as "English CET-4, English CET-6, English CET-8, TOEFL IELTS 7.5 or above...", I chose "English CET-4".
After confirmation, the website page was refreshed, and small frames quickly popped up, which contained the avatars of some college students.
It seems that these are the tutors who meet the requirements.
Shu Yuan randomly clicked on an avatar and found that it was a junior girl named Ning Lianlian from the School of Software at his school. He clicked on the "Contact Me" option below the avatar.
Unexpectedly, a prompt popped up, requiring registration before contacting me.
This is normal. Websites need registered users to increase their daily activity.
However, the registration steps for "CUHK Learning Network" are very simple. You only need to fill in your mobile phone number and nickname to register successfully.
Nowadays, many website registration procedures are very cumbersome. Not only do you need to fill in your email address, but also your birthday, and also ask for password protection...
I really don't know if it is a website or a military secret. The simple registration process of "CUHK Study Network" gave Shu Yuan an inexplicable feeling of freshness, as if he was taking advantage.
Shu Yuan's nickname is "Lonely Camel", which is the same as "flowers blooming and wealth", which belongs to the automatic awakening of aesthetics when one reaches age.
After registering, you can click on the "Contact Me" option under Ning Lianlian's avatar. Shu originally thought that he would contact Ning Lianlian directly, but he did not expect to jump to a customer service chat interface.
Yaya: Hello, how can I serve you?
Shu Yuan couldn't help but laugh when he saw the customer service name was "YuYa". He understood the joke instantly.
The English name of CUHK is "Sun Yat-sen University". The pinyin sounds like "Shuangyashan", so CUHK is also ridiculed as Shuangyashan University. Now Chen Zhu uses this as his customer service name. This is to bind the meaning of CUHK.
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However, Shu Yuan still appreciates the website customer service acting as an intermediary to avoid direct contact between users and tutors, as this can reduce a lot of trouble.
Lonely Camel: My child is a sophomore in high school this year and her English scores are average. I want to find a college student with better English for her.
Yaya: Did you do a preliminary screening just now? I think you selected Ning Lianlian.
Lonely Camel: She looks pretty good, but I wish there were more options.
YaYa: No problem, please wait a moment.
After a while, Shu Yuan received three more lists, all of which were girls in their sophomore and junior years at CUHK.
Yaya: Do you think these three are okay? Because your daughter is in the second grade of high school and is in the sensitive period of adolescence, so I chose all female tutors.
Lonely Camel: Okay, thank you for your thoughtfulness. I have read it all and still think Ning Lianlian is good. How much is her tuition fee?
Yaya: Ms. Ning has a quiet personality and is very patient in everything she does. I believe she will get along well with your child. Moreover, she has passed CET-6, so the tuition fee is 150 yuan per hour.
Shu Yuan nodded. The tuition fee is neither expensive nor cheap. It is almost the normal price in Guangzhou.
In order to understand all the processes of "Learning Network", Shu Yuan decided to pay the tuition fee to see how the website would be arranged in the future.
Lonely Camel: How do I pay?
Yaya: Hello user, our website is a service model. First of all, we ensure the authenticity of all tutoring information, and we are responsible for the review work.
Yaya: Secondly, during the service process, if you are not satisfied with the tutor, we promise to replace it unconditionally, no reason, and no responsibility.
Lonely Camel: What do you mean? That is to say, if I purchased three lessons, but I am not satisfied after the first lesson, do you have no reason to change it?
YaYa: That’s right.
Lonely Camel: This service is very convenient for us, but I would like to ask if it has unnecessarily increased labor costs for your company. After all, you also need to communicate when changing tutors.
Yaya: That’s right, so we implement a membership system. Only paying members have such services and rights.
Lonely Camel: How much is the membership fee?
Yaya: 399 yuan per year.
"399? Tsk tsk..."
Shu Yuan curled his lips, the price was set well, it was just within an easily acceptable range.
It's a little more expensive, and some parents may think it's not worth it, but 399 yuan is less than half a day's supplementary tuition for their children, and you can enjoy this service throughout the year.
Calculated, the price/performance ratio is actually quite high, especially in a first-tier city like Guangzhou.
Lonely Camel: How do I pay the membership fee?
Yaya: 622202360... This is our company's account. After you pay, remember to send us the last four digits of your bank card. We will arrange it immediately after verification.
After Shu Yuan plugged in the USB shield on his computer, he immediately transferred 399 yuan, and then told the customer service the last four digits of his bank card.
When it comes to making a cup of tea, the other party should have received it.
Yaya: As a distinguished annual membership user, please fill in the address of the make-up class and confirm the time of the make-up class.
Lonely Camel: No need for now, I will mention it to you when I need it. Is it valid for one year?
YaYa:Yes.
After ending the conversation, Dean Shu Yuan looked through the chat records again. He was quite interested in this business model of charging membership fees to provide high-quality services. If this website can succeed, it will undoubtedly prove that "service" is also a form of commodity.
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In fact, Chen Zhu was also quite nervous. On the first day of the launch, he personally served as customer service. Unexpectedly, someone picked Ning Lianlian. She was an important member of the website's R&D and maintenance team. How could she just make up lessons at will.
"Fortunately, the other party told me to wait."
Chen Zhu secretly breathed a sigh of relief. Unexpectedly, the duck's head flashed again, which proved that someone wanted to consult again.
Chen clicked to open the dialog box, and the other party said that it was website information he had seen in the newspaper. His child was poor in physics, and he wanted to find a college student with a relatively high score in physics in the college entrance examination.
Yaya: We have many students who are good in physics. Do you have a favorite candidate?
"Time flies" sent a tutoring message, Chen Zhu looked at it and was stunned for a moment.
Damn! I was chosen!
Chapter completed!
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