On Sunday, on the promotion day of Xicheng Department Store, the short-term team leader Jiang Xiaoyan was busy dealing with troubles and disputes.

"Xiaoyan, there is a customer over there who came to return the goods. I bought a tweed jacket the day before yesterday, with a tactile jacket on it,

I told her that it was not sold by our short-term team, so she asked her to come and change it tomorrow, but she said it was too troublesome to come all the way."

"Is the hole newly opened?"

"I just came to you if I couldn't make sure. If I had just opened it, I would have driven her away."

"I'll go and have a look."

Jiang Xiaoyan rushed to the counter No. 11 and saw the woman who requested a return.

She was wearing a gray cloth cotton jacket, a half-old green wool scarf, and some fresh mud ideas on her black cotton shoes.

Jiang Xiaoyan felt that she had walked by not close. Looking at her nervous and anxious expression, this dress should be quite important to her.

"Are you in charge of this little girl?"

The woman in the gray cotton-padded jacket looked at Jiang Xiaoyan and felt that she was too young and didn't seem to have the final say.

Jiang Xiaoyan smiled and said, "Auntie, show me the clothes! By the way, when did you find out that there is a hole?"

"Look at it, my man came to buy it yesterday, but when I took it home, I found a trace of it.

The relatives at home are going to have a wedding tomorrow, so he is waiting to wear it, but the man is embarrassed to come back and change it, saying that he will not return the goods from the counter, so I said why didn’t you see clearly at that time?”

"Is that so? Then I'll help you see, Auntie, are you your surname?"

"Miss Zhou, little girl, take a closer look. My door is put in my bag and didn't take it out. It's really not what we broke."

The woman gave Jiang Xiaoyan the tweed coat and kept saying that her man was not.

Jiang Xiaoyan took the clothes, reached out to take out a magnifying glass from her pocket, and looked carefully at the place where the opening was cut.

This was the idea Li Ye gave her.

The principle of later close-up lenses is to add a magnifying glass in front of the lens to achieve the purpose of shooting macro.

Although the close-up mirror is more exquisite than the workmanship of an ordinary magnifying glass, it will cause distortion, aberration, and dispersion if you really use a magnifying glass to take photos, but if you observe the fiber shape of the fabric port, the magnifying glass can completely meet the needs.

As long as it sells clothes, there is no way to avoid the damage to the goods. However, it is very difficult to distinguish whether it is cut during transportation or after the customer buys it.

There is only one state-owned unit, and it will not return the goods without the counter, so it will be related to the return.

However, Li Ye, who once hated some e-commerce companies for returning goods without returning goods, asked Pengcheng No. 7 to pay attention to "humanization" and not to let customers bear the losses in one size fits all.

This puts higher demands on a team leader like Jiang Xiaoyan, because if it is confirmed that it is not a customer's problem, she needs to sign and confirm, and she may also criticize the relevant salesperson in the future.

Why do flawed clothes go to the sales counter?

Anyway, this job is quite offensive, but it also exercises people.

In order to increase experience, Jiang Xiaoyan once used various methods to tear and cut them apart with different discarded fabrics, and observed the subtle differences in them to accumulate experience and experience.

Jiang Xiaoyan looked carefully at the broken clothes in the magnifying glass, and finally she was sure that it was not a newly cut hole.

"Auntie Zhou, we can return your clothes to you, but are you sure you want to return them, not to change them?"

Aunt Zhou hesitated for a moment and said, "Miss, you are kind-hearted, I don't hide it from you. I originally wanted to change one, but we bought it for 55 the day before yesterday, but today it was sold for 44 at a 20% discount. Then I will definitely feel uncomfortable. So do you think it's appropriate to return it or change it?"

Jiang Xiaoyan smiled and said, "Auntie, you are wrong. We are doing promotions today for 5% off. If you buy one, then the original price will be.

You have to collect enough five items to enjoy the price of 44. Do you think it will be refunded or replaced?"

"Miss, I understand, just say that girl. Isn't this the difference between retail sales and Baoyuaner? Then I'll change one."

"Then I'll change one for you."

"That's so thankful girl. I heard that your service attitudes here are different, but I didn't expect it to be true!"

Aunt Zhou left happily with a new girl's coat. Jiang Xiaoyan took out the goods and returned voucher, signed her name on it, and then gave it to the counter sales.

The salesman whispered to Jiang Xiaoyan: "Xiaoyan, that piece of clothing was not sold by our short-term department. You changed it like this. When I turned to the daily department, I asked him, but I was looking for you."

Jiang Xiaoyan covered her pen cap and inserted it into her pocket on her chest, and said seriously: "It's okay, just let them come to me. If you are wrong, you have to admit it. If you admit it, you have to punish it."

The salesperson raised his thumbs up: "Okay, Xiaoyan, you are domineering enough, please be patient!"

After being the short-term team leader for several months, Jiang Xiaoyan has honed her courage to take responsibility. As long as it makes sense, she is not afraid of offending others.

Good people can earn a good reputation with kind hearts, but it is difficult to be alone.

......

Everything that happened to Jiang Xiaoyan was seen by Tian Hongshan squatting at the corner of the stairs on the third floor.

Since Pengcheng No. 7 Factory entered the Xicheng Department Store, Tian Hongshan has developed this habit.

Whether it is a promotion day or a normal working day, he will go to this position whenever he has time to observe the business process of Pengcheng No. 7 Factory and compare it with the Xicheng Department Store.

Of course, he is very free now.

As a result, the more Tian Hongshan compared, the more he became frustrated. The more he compared, the more he felt how reckless and reckless he was to imitate Pengcheng No. 7 Factory directly at the Xicheng Department Store.

[This is not a business gap at all, it is a system gap.]

A group of students who are still in school and "double-working" aunts are actually "on the same level" as formal employees. Can you do this?

Do temporary workers in the unit dare to speak loudly in front of formal workers?

What's even more outrageous is that these short-term "heads" were actually girls in their early twenties.

This is something that I can't even think about in my own unit. It's not a joke about seniority. What does that girl have to do with you? What's her ability? Is it okay to work?

It would be great if it really matters. I’m afraid it’s really capable but it doesn’t matter. Do you know if you can drown someone?

Besides, there are rewards and punishments, which cannot be implemented in the unit, because it won’t take long to find that there are always a few people who get the bonus, and those who get the fine are always those "unlucky guys".

"Oh, I'm that unlucky guy!"

Tian Hongshan took out a cigarette and spit out a large cloud of smoke, as if it was about to cover the bitterness on his face.

Last winter, Tian Hongshan decisively closed the door and locked it at the promotion site of Xicheng Department Store, and returned and changed clothes to impulsive customers on the scene, killing the robbery that was about to happen in the bud.

However, the subsequent collective returns and a series of sequelae caused by him took responsibility.

"Who gives you the right to return four items of five bundled goods? You must be responsible for the profit loss."

"You, the person in charge, have lost so many clothes, goods, and such huge losses."

"Secretary Tian, ​​why didn't the overtime pay we had agreed to have with us? If we don't send it, we will have to go to your house for dinner."

“Ha~”

Obviously, after that chaotic promotion, Tian Hongshan was not Chief Tian, ​​but all the cause and effect were still stuck on his head and could not be removed.

The department store is not a street stall, but the clothes given to customers by the salesperson from the shelves are missing. How come there is less?

How little is it? Depend on me?

Just one day’s overtime pay, if you don’t make trouble, you won’t be able to afford to eat?

Everyone pushes it down!

Besides, the company has not had the money to pay bonuses recently, and the Finance Department is not short of money.

After Tian Hongshan's innovation failed, Pengcheng No. 7 Factory quickly negotiated the conditions for entering the store with Xicheng Department Store. The latter can make a big profit every month. It can be said that he can happily collect money by lying down and paying some bonuses is a small matter.

At this time, there were many people saying strange things. Tian Hongshan regarded his own people as not being a human being, and did not do a good deal in the ready-made business, and insisted on making trouble by himself, and deserved it.

But Tian Hongshan didn't think so. After carefully observing Jiang Xiaoyan and others for a month, he seemed to see a baby tiger. The cute and cute ones had already revealed the domineering spirit of the king.

When it grows up smoothly and grows up, the bloated Xicheng Department Store is much stronger than the rabbit pheasant?

"Laotian, Laotian!"

A colleague hurried over: "I knew you were here, leave quickly, the section chief is looking for you!"

"Oh, wait until I finish smoking this cigarette."

"Forget it, you can smoke, let it go!"

The colleague sighed and left straight away. Tian Hongshan sucked the cigarette in his hand in a small mouth, then stood up and walked slowly towards the supply and marketing department.

In the past, he was the head of the supply and marketing section. After the promotional innovation failed, he temporarily handed over his work to others, and then calmed down to "learn and summarize his experience."

I am a lot of people, so I learn how to do whatever I want.

In the past two months, Tian Hongshan has basically been in the company, and the new section chief is not as experienced as him! He is tired of seeing each other, so he just doesn’t care about anyone else.

But today I suddenly called him, guessing that the rumor I heard a few days ago was about to come true.

Tian Hongshan entered the supply and marketing department. Several colleagues looked up at him, then lowered their heads one after another, and no one greeted him.

This made Tian Hongshan feel very uncomfortable. Thinking about it a month ago, he was still the boss of this office, but now he has lost a result.

"Old Tian is here, let's sit down!"

Tian Hongshan's successor was very enthusiastic and asked him to sit down, and then he didn't waste anything and went straight to the point.

"Old Tian, ​​do you know the local specialty purchase point of our unit in Yanqing, North, right?"

"I know," Tian Hongshan said expressionlessly: "I'll contact us to establish that acquisition point."
To be continued...